Effective Date: 08/22/2026
Trapstar Australian – https://trapstaraustralian.shop/
📧 Email: trapstaraustraliashop@gmail.com
1. Overview
At Trapstar Australian, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to assist you.
This Return & Refund Policy explains the conditions under which products purchased from our website may be returned, exchanged, or refunded.
2. Return Eligibility
We accept returns when the following conditions are met:
- The item must be unused, unworn, and in its original condition.
- The item must be returned with its original packaging, tags, and labels, where applicable.
- A return request must be submitted within 14 days of receiving your order.
- Items that have been worn, washed, altered, damaged, or otherwise used may not be eligible for a return.
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at trapstaraustraliashop@gmail.com and provide your order number along with clear photos of the issue.
3. How to Request a Return
To request a return, please follow these steps:
- Contact us at trapstaraustraliashop@gmail.com and provide your order number and the reason for your return.
- Our support team will review your request and confirm whether the item is eligible for return.
- If your return is approved, we will provide you with the applicable return address and instructions.
- Carefully package the item and send it according to the instructions provided by our support team.
Please note: Customers are generally responsible for return shipping costs unless the return is required because we sent an incorrect, defective, or damaged item.
4. Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, the refund will be processed to your original payment method within 5–10 business days.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Original shipping charges are generally non-refundable, unless the return is the result of an error on our part.
5. Exchanges
If you need to exchange an item because it arrived damaged, defective, or incorrect, please contact us before sending the product back.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide a refund instead.
6. Non-Returnable Items
The following items may not be eligible for return or refund:
- Items that have been worn or used
- Items that have been washed or altered
- Items returned without original tags or packaging where applicable
- Clearance or final-sale items
- Gift cards or digital products, where applicable
- Items damaged after delivery due to customer use or improper care
7. Damaged or Incorrect Item Received
If your order arrives damaged, defective, or different from the item you ordered, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
- Any other information that may help us investigate the issue
After reviewing the information, we may arrange a replacement or refund, depending on the circumstances.
8. Return Conditions
Returned products must be securely packaged to prevent damage during transit. We reserve the right to refuse a return if the product does not meet the return conditions described in this policy.
Please do not send an item back without first contacting our support team and receiving return instructions.
9. Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
📧 Email: trapstaraustraliashop@gmail.com
🌐 Website: https://trapstaraustralian.shop/
Our customer support team will be happy to assist you with your return or refund request.